SoundCollective Policies

Policies, School Policies, SoundCollective

SoundCollective Policies

On-Campus Policies

Food & Beverage:

Food and beverages are not allowed in the classrooms or around any equipment throughout the facility. You can eat at the tables in the Student Lounge as well as the reception area couches at the front of the facility. We ask that you clean up after eating and dispose of your trash in the trash can provided in the Student Lounge.

Checking In

When entering the facility you are required to check-in at the front desk. Members will be required to scan their card at the front desk.

COVID-19 Policy

At Sound Collective, we make every effort to provide a safe and welcoming environment for our students, faculty and visitors. Due to the recent changes in CDC and New York State Health Department guidelines it is now optional to wear masks, and proof of vaccination or a negative PCR test is not required to enter the facility. However, we strongly recommend that you take all necessary precautions to protect yourself against COVID-19 during your lessons and while in our facility. Your safety is very important to us. All classrooms, equipment, and workstations are routinely cleaned and sanitized in order to ensure a safe environment for all students, faculty, and staff.

Private Lessons

Scheduling

Scheduling of lessons is done through this website or Admissions Office only. You must inform the Admissions Office if you wish to cancel or make any changes to your lesson schedule.

If You Need to Reschedule a Lesson

If due to unforeseen circumstances, you need to reschedule your lesson, you must contact the Admissions Office 24 hours before your lesson is scheduled. If you need to cancel a lesson that is scheduled on the weekend or on Monday, you must contact our office on or before Friday. Otherwise you will be charged for that lesson.

Please note that students are allowed to reschedule a maximum number of once per every 4 sessions or 3 times per every 10 sessions.

Tech Session (Applicable to Online Private Lessons Only)

For your online private lesson, we recommend that you coordinate with our in-house tech team to ensure that your computer settings and equipment are optimal for your lesson. Please contact us for further information.
If you do not wish to have the tech session, you are responsible for setting up your equipment before your online lesson. The tech session must occur at least 48 hours prior to your lesson.