If student stations are not working properly, what do we do?  

Contact Tech immediately to troubleshoot the issues.

Software or hardware needs an update; Can I update the machine myself?

No. Before we update, Tech must test first and get clearance from the Tech and Curriculum Directors.  

Can students/ members enter a classroom and start using the stations unattended?

No. Students/members cannot be in the classrooms unattended. They can only be in the classrooms if their teacher is present for a private lesson/class or a member reserved the room. If a teacher is not present for a class or private lesson, a tech or staff member would need to be in the classroom, and then the students/members can enter.  

After a private lesson, class or membership reservation, students/members must leave the room so Tech can set up for the next event.  

Does SoundCollective have a Lost & Found?

Yes. The Lost & Found is at the front desk. Please see Admissions for details.   

Are students allowed to touch the SSL board and outboard gear in the Recording Studio?

Due to the delicate nature of the SSL Mixing Console, we require all members and member guests to be accompanied by a certified SSL audio engineer or technician before interacting with the mixing console. For more information, ask a SoundColletive staff member.

Can students or members bring their children to class or the facility?

Due to liability concerns, students and members are not permitted to bring their children to class with them.   

Are students, members, or guests of members permitted to rewire, plug in auxiliary sound gear, or tamper with DJ and Production Stations?

Due to the complex nature of our DJ and Production stations, we require all students, members, and member guests to work with a SoundCollective staff member to make any changes outside of the standard station setup. If you require changes or are unsure if your ideal setup is outside of the standard station setup, please ask a SoundCollective staff member for assistance. Students and members may plug in their own flash drives into the USB Dock to save their work or access their media.  

Can students bring in their own laptops and gear to set up in class?

Yes, students are permitted to bring their own laptops and gear to class. However, SoundCollective cannot be held responsible for the loss or damage of your personal property. As a reminder, SoundCollective provides laptops featuring the latest industry-standard Digital Audio Workstations (DAWs), plugins, and more for students, members, and guests to use during their sessions.

How should students and members save their work?

Students and members should collect and save their work to their own flash drives. We’ve added a reminder to do so to all of our computers’ desktops.

What should students, members, and faculty do if the fire alarm goes off?

If the fire alarm goes off in the building and it is not a test, we will all need to exit the building single-file up the steps to Broadway. The meeting place is the Charging Bull. If the Broadway exit is blocked, we must exit the building out the back door single file and exit to New St. The meeting place will be the Charging Bull.

Are guests welcome at SoundCollective?

Guests are welcome! We encourage you to bring your friends and collaborators to jam at our facility. Please send us a list of your guests’ names when you book your room.

Are recording and streaming engineers available for sessions?

Recording engineers and streaming services are available at an additional cost. Please contact us for more details at (646) 747-0144 or [email protected].

How do members and students book specific instruments for their sessions?

If you need us to provide specific instruments for your session, please let us know ahead of time so we can reserve them for you. 

How do visitors notify SoundCollective that they do not want photos, videos, or audio of them used on social media or in other marketing material?

You may opt out of being included in media material when checking in to the facility at the front desk. 

The SoundCollective Food and Drink Policy is an effort to make the facility an inviting and comfortable place for learning while maximizing the continued value of SoundCollective’s equipment and furnishings. This policy achieves a balance between SoundCollective users’ social needs and the need to preserve and protect our laptops, furnishings, and other equipment. This Food and Drink Policy applies to everyone in the building, including students, members, staff, and guests.

• Eating and drinking are permitted within the lounge area, offices, and common spaces. 
• Food and drink are not permitted in any area posted as “No Food or Drink.” This includes, but is not limited to: the classrooms, performance space and the recording studio.  
• Beverages in open containers, cans, mugs, glasses, or cups without lids are not permitted in the classrooms or recording studio. 
• Food and drink waste must be discarded in trash or recycling receptacles. 
• Spilled food or drink should be cleaned immediately with paper towels available at the front desk. For significant spills or messes, please contact any SoundCollective staff member immediately. 
• Individuals who disregard the policy will be asked to empty their prohibited drink containers, put their food away, or leave the classrooms or recording studio.
• SoundCollective reserves the right to suspend this policy for special SoundCollective workshops and events. 

Booking

• Student production workstations are available to members without prior booking (subject to availability).
• Using the specialized rooms, including the private practice rooms, performance space, recording studio, and streaming studio, requires prior booking.
• The practice spaces can be used to teach lessons only when booked through our admissions department. Please let us know if you would like to teach lessons, and we will get back to you with more information.
• Members get one free guest day pass per month. Members may purchase additional guest day passes for $199 per day.
• Members are responsible for the guests they bring into the facility. 
• Please note: we are open from 10 am to 6 pm, Monday through Friday. Booking times must fall within open hours.
• Booking Procedure: You can book a room by contacting us at [email protected] or (646) 747-0144.

Cancellation

• Booking cancellations must be made at least 24-48 hours in advance.
• If you have not shown up for your reservation 15 minutes after its start time, your reservation will be canceled.

Weather & Maintenance

• It’s always a great day to be a member; however, if the weather should turn inclement, we reserve the right to close to keep everyone safe. If there are potentially hazardous weather conditions, please check our website or call to confirm we are open before traveling to the facility.
• We are continuing to renovate our facility to serve our members better. Sometimes that means we will have to alter our open hours. We appreciate your understanding.

Scheduling Lessons

• Scheduling of lessons is done through this website or the Admissions Office only. You must inform the Admissions Office if you wish to cancel or make any changes to your lesson schedule.

Rescheduling Lessons

• If, due to unforeseen circumstances, you need to reschedule your lesson, you must contact the Admissions Office 24 hours before your lesson is scheduled. If you need to cancel a lesson that is scheduled on the weekend or on Monday, you must contact our office on or before Friday. Otherwise, you will be charged for that lesson.
• Please note that students are allowed to reschedule a maximum number of once every 4 sessions or 3 times every 10 sessions.

Tech Session (Applicable to Online Private Lessons Only)

• For your online private lesson, we recommend that you coordinate with our in-house tech team to ensure that your computer settings and equipment are optimal for your lesson. Please contact us for further information.
• If you do not wish to have the tech session, you are responsible for setting up your equipment before your online lesson. The tech session must occur at least 48 hours prior to your lesson.

The first priority for all bookings is to accommodate classes, membership, and teaching needs. Extracurricular projects may be pursued as a second priority, though we cannot guarantee accommodations for these bookings. The reservation and sign-out policies apply to all SoundCollective equipment.

• Students and members must reserve equipment in advance and are responsible for canceling bookings they no longer need. If booked equipment has not been picked up by the end of the reserved period, all future bookings will be automatically canceled.
• Equipment dedicated for specific class use may not be signed-out for general use throughout the term of the class.
• Students wishing to sign out gear must make a request through SoundCollective prior to making a booking. Permission for this type of booking will be at the discretion of the SoundCollective Tech Team. 
• Equipment must be picked up and returned within operating hours. Equipment that is not returned by the end of the lending period is subject to a late fee of the same daily rental rate the equipment was signed-out for, plus an additional fee of 15% of the daily rate.
• Special accommodation requests for drop-off or pick-up times must be made at the time of booking.
• The borrower is responsible for the equipment until it has been checked back in by a SoundCollective staff member. Please do not leave any equipment unattended outside the facility, as you will be responsible for it.
• All information provided by the borrower on the sign-out form will remain confidential unless the individual has violated any of the equipment sign-out policies.
• Students failing to respect the responsibilities listed above, failing to return equipment in good working order, or failing to return equipment at all, will be invoiced by SoundCollective for the full value of repairs or replacement.
• Sound Collective does not supply storage media for gear or recording devices. Borrowers must provide their own media storage. 

***SoundCollective reserves the right to change these Policies and Procedures at any time.